Return and Refund Policy

1. Return Eligibility

We accept returns under the following conditions:

• The product is damaged, defective, or incorrect
• Return request is raised within 3–5 days of delivery
• Item is unused, unworn, and in original packaging with tags

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order jewellery
• Bridal jewellery sets (unless damaged or defective)
• Items purchased during clearance or special sale

3. Exchange Policy

• Exchanges are allowed for size issues or damaged items
• Exchange requests must be raised within 3–5 days of delivery
• Subject to product availability

4. Return Process

To initiate a return:

1. Contact our support team with your order details
2. Share clear photos/videos of the product
3. Our team will verify and approve your request
4. After approval, you will receive return instructions

5. Refund Policy

• Refunds are processed only after product inspection
• Approved refunds will be credited within 5–7 business days
• Refund will be issued to the original payment method

6. Return Shipping Charges

• If the return is due to our error (wrong/damaged product), we will bear the shipping cost
• For other reasons, return shipping charges may apply

7. Damaged or Missing Items

• Report damaged or missing items within 24 hours of delivery
• Claims without proper proof may not be accepted

8. Cancellation Policy

• Orders can be canceled before dispatch only
• Once shipped, cancellation is not possible

9. Contact Us

For return or exchange requests, contact us:

• Email: nayara24group@gmail.com
• Phone: +91-82229 08115