Shipping and Delivery Policy

1. Order Processing

• All orders are processed within 1–2 business days after confirmation.
• Orders are not processed on Sundays or public holidays.
• For bridal or customized jewellery, processing may take 3–7 business days.

2. Shipping Time

• Standard Delivery: 3–7 business days across India
• Remote Areas: 5–10 business days depending on location
• Delivery timelines may vary during festivals, sales, or unforeseen delays.

3. Shipping Charges

• Free shipping may be available on selected products or minimum order value.
• Otherwise, shipping charges will be calculated at checkout.

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via SMS/email.
• You can track your order through the courier partner’s website.

5. Delivery Partners

We work with trusted courier services to ensure safe and timely delivery of your products.

6. Cash on Delivery (COD)

• COD is available on selected locations.
• Additional COD charges may apply.

7. International Shipping

• International shipping may be available on request.
• Delivery timelines and charges will vary based on destination.

8. Delays in Delivery

While we strive for timely delivery, delays may occur due to:

• Weather conditions
• Courier service issues
• High order volume during festive seasons

We appreciate your patience in such cases.

9. Incorrect Address

• Please ensure your shipping address is correct.
• Nayara24Group is not responsible for delays or losses due to incorrect details.

10. Damaged or Open Package

• If you receive a damaged or tampered package, do not accept it.
• Contact our support team immediately with photos for assistance.

11. Contact Us

For any shipping-related queries, feel free to contact us:

• Email: nayara24group@gmail.com
• Phone: +91-82229 08115